Terms & Conditions of Service

Below are the terms and conditions on which Chantal Law Fitness + Pilates LLP (We or Us) will provide pilates, fitness and sports exercise and training services (the Services). The exact Services we will provide to you will depend on what we agree, and the results of the Health Check (see clause 1 below).

Before you agree that we will provide Services to you and/or carry out the Health Check, please read these terms and conditions. If you have questions concerning them please ask before entering into a contract with us.

Health Check

Purpose of the Health Check

Before we provide any Services we require that you go through a Health Check.

  • Your completion of a form: We ask you to complete a form (the Health Check Form/PARQ). This will record details, as stated by yourself, as to your current state of health, any medical conditions you have and any medication you are taking, as well as confirming the position on Covid-19.

  • Our evaluation of various health indicators: We may carry out an evaluation of certain indicators of your health. We may ask you questions concerning your diet, the type and amount of exercises you take (and have taken in the recent past) and your general lifestyle. This information, if taken, will be added to the Health Check Form.

  • Development of a programme: Based on the results of clauses 1.1.1 and 1.1.2, we will discuss the type of programme you would like to (and can) follow. After we agree on the programme we will add the details that we have agreed to the Health Check Form.

On completion of the Health Check

On completion of the Health Check we will ask to you sign the Health Check Form to indicate that the information you have provided, and what we have agreed and stated in the form is recorded accurately.

Further points

Please note that after the Health Check has been carried out, we may decide that we cannot provide any Services. For example, if any form of training or exercise we can offer is not suitable for you or if the form and type of training and exercise you require is not medically safe for you to undertake. 

Performance of the Services

We will normally provide you with the Services:

  • only after a Health Check is carried out; and

  • in accordance with the programme as specified on the Health Check Form.

  • If there is a (significant) period between a Health Check and us providing the Services we may:

  • ask you to confirm in writing that the information you provided on the Health Check Form remains accurate and that nothing of significance has changed in your medical condition or lifestyle which will affect any Services we will provide; or

  • ask you to provide a letter from a medical doctor indicating you can undertake fitness and sports exercise and training; or

  • not provide any Services until you have gone through another Health Check.

  • We normally provide Services on the basis of individual Sessions (see clause 4 for explanation) or a series of Sessions. However, the best results or benefits are usually only possible if a series of Sessions are booked.

  • It is not possible that any particular result or outcome can be guaranteed as a result of us providing our Services. Our aim is to provide you the Services:

  • by using reasonable care and skill; and

  • to comply with commonly accepted practices and standards.

Facilities and trainers

The Services will be carried out at The Studio, Kingsley Road, Bideford, EX39 3SL (the Studio) and by our members of staff, or by third parties engaged to perform the Services.

Length of a Session

Our Services are provided in sessions normally given in 45-60 minute time slots (Session(s)). The actual period of the performance of Services during a Session will normally be approximately 40-55 minutes. A few minutes at the beginning of each Session is required to set up, ask you any questions about your condition, confirmation of no Covid-19 symptoms, any issues or problems, and allowing you time to change etc.

Stopping a Session

At any time during a Session if in our reasonable opinion we consider that:

  • you appear to be unwell or are becoming unwell; and/or

  • you appear not to be following our reasonable instructions (such as not following instructions intended to protect your, our staff or another person’s safety); and/or

  • you are behaving or acting unreasonably or are offensive,

    then we may stop a Session with you and not continue it.

Costs of Sessions and payment

Costs

Our fee for a Session or a block of Sessions is set out on our website at www.chantallawfitnesspilates.com (Website)

Payment

We accept payment in cash or by card. We are not registered for VAT. 

Extras

We do not make any extra charges for using the equipment or facilities at the studio. If, however, you cause intentional damage to the equipment, you will be expected to pay for the costs of repair or replacement. You may purchase consumable items (such as drinks) at separate cost whilst at the Studio.

If you are late for a Session or you cancel

If you are late

The Session will start at the previously agreed start time, even if you are late arriving. The Session will continue until its scheduled end. You will still be expected to pay for the Session.

If you cancel

If you cancel with less than 12 hours’ notice then we expect you to pay the cost of that Session. If you cancel with more than 12 hours’ notice then you will be eligible for a refund of that Session.

If we cancel

On occasion we may have to cancel a scheduled Session. This may occur because of a number of reasons. If a cancellation occurs in this situation then we will offer you another scheduled Session without further charge to you or offer you a refund of the fee for that scheduled Session.

Limitation on my liability to you

Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us. Our liability for death or personal injury is also subject to certain limitations which are set out in clause ‘Limitation and exclusion of liability for personal injury and death’

Limitation and exclusion of liability for personal injury and death

We will compensate you for any loss or damage you may suffer if we fail to carry out duties imposed on us by law (including if we cause your death or personal injury to you by our negligence) unless that failure is attributable to:

    1. your own fault;

    2. a third party unconnected with the provision of Services under this contract; or

    3. events which we could not have foreseen or forestalled even if we had taken all reasonable care.

Contacting each other

If you wish to send us any notice or letter then you should send it to The Studio. If we wish to send you a letter, notice or email we will use the details you have given in the Heath Check Form.

Contracts (Rights of Third Parties) Act 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

Disputes

If you are unhappy with the Services we provide we hope you will discuss any problems or issues with us first. If you wish, you may, at any time, take court proceedings. If so, you must do so within the courts of England and Wales. This contract is governed and construed by the law of England and Wales.

Covid-19

If you have any symptoms of Covid 19 (for example, a high temperature, a new continuous cough or loss or change to your sense of smell or taste), you’ve tested positive for Covid-19, you live with someone who has symptoms or has tested positive, or someone in your support bubble has symptoms or has tested positive, you should not attend your Sessions, and you should inform us immediately.

We cannot prevent you from becoming exposed to, contracting or spreading Covid-19 during your Sessions.  It is not possible to completely prevent the presence of the disease, therefore, if you choose to take part in a Session (including but not limited to using the equipment at the Studio) you may be exposing yourself to and/or increasing your risk of contracting and/or spreading Covid-19.

By entering into a contract with us, you confirm you have read and understood the above warnings concerning Covid-19, and choose to accept the risks in order to participate in the Sessions. 

Intellectual Property Rights

If required, you agree to grant us a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in any material used for or at any Sessions and to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence such material, including but not limited to any images or videos taken at any of the Sessions.

Data Protection

Your personal data will be stored and used in accordance with our Privacy Policy, which is available on the Website at www.chantallawfitnesspilates.com